FAQ Shipping and payment
What are the delivery times?
Orders are typically processed within 1–3 business days.
Once shipped, delivery times vary depending on destination and local customs procedures. Estimated delivery is usually 5–14 business days for international orders.
Do you deliver worldwide?
Yes, we ship globally.
Will I have to pay customs duties and taxes?
Yes. Customs duties, import taxes, and handling fees are not included in the product price or shipping cost. These charges are determined by local authorities and are the responsibility of the recipient.
Can I change my delivery address after placing the order?
If you need to update your delivery address, please contact us as soon as possible at info@nehperfumes.com. Once an order has been shipped, we may not be able to make changes.
What payment methods are accepted?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
Perfumes
What is the difference between Eau de Parfum, Eau de Toilette and Extrait de Parfum?
The main difference between Extrait de Parfum, Eau de Parfum (EDP), and Eau de Toilette (EDT) lies in the concentration of fragrance oils in each formula, which affects how strong the scent is and how long it lasts.
What is the difference between top, heart, and base notes in a fragrance?
Top notes are the initial olfactory impressions, heart notes represent the core of the fragrance, and base notes are the long-lasting aromas that emerge after application.
Are your perfumes vegan or tested on animals?
All NEH fragrances are 100% vegan and cruelty-free, crafted with respect for both nature and animals.
Where are your perfumes made?
Our perfumes are made in France in a collaboration with Flair Paris, using ethically sourced, high-quality ingredients. Each creation embodies both artistry and precision.
Are NEH Perfumes unisex?
Yes. All NEH fragrances are designed to be genderless, fluid, and expressive. We believe scent transcends labels and speaks to the individual spirit.
How should I apply my NEH perfume?
Apply to pulse points like wrists, neck, and behind the ears or on clothing for a longer-lasting presence. We encourage mindful application: take a breath, connect with the scent, and let it guide your state of being.
Do you offer samples or discovery sets?
Yes. Our discovery set allows you to experience a curated selection of NEH fragrances before choosing your full-size bottle. The perfect way to find the scent that resonates with your inner world.
How long can I keep my perfume after opening?
The shelf life after opening varies, but generally, our perfumes maintain quality for 36 months after opening. Also, refer to specific packaging indications.
Where can I find NEH in stores and outlets near me?
To find NEH stores and outlets near you, please click on the stockists tab on the website or contact our customer service for specific information.
About NEH
What is Master Perfumery?
Master Perfumery is the highest level of the fragrance craft, an art form that combines deep knowledge of raw ingredients, refined technique, and creative vision. At NEH our approach to perfumery goes beyond technical expertise. We infuse intention, a desire state, calm into every blend, crafting fragrances that speak to the soul.
What is Mindfulness?
Mindfulness is the practice of being fully present in the moment, aware of your thoughts, feelings and surroundings without judgment. It’s about tuning into the now. When paired with scent, mindfulness becomes a powerful sensory ritual. At NEH, we create fragrances designed to anchor you in the present, helping you breathe deeper, feel more grounded, and reconnect with yourself through intentional scent experiences.
What are Affirmations?
Affirmations are positive, intentional statements that help reframe your thoughts and align your mindset. Spoken or repeated regularly they can shift your inner dialogue and support well-being. Each NEH perfume is paired with an affirmation, inviting you to inhale with purpose and exhale with clarity. This ritual of scent and word works together to nurture your mind, body and soul.
What is Frequency Music?
Frequency music, also known as sound healing or vibrational music helps you find balance and relaxation. Immerse yourself in a healing soundscape and reconnect with your true essence. We have paired each fragrance with original frequency music.